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Talking to the operators is usually the first action a troubleshooter should take because operators have firsthand knowledge and experience with the equipment and its operational behaviors. They can provide valuable insights about any recent changes, abnormal sounds, or performance issues that may not be immediately apparent from a cursory inspection or from logs. This initial conversation can help narrow down the scope of the problem and direct the troubleshooter to focus on specific areas during further investigation.

While conducting a detailed inspection, consulting the history log, or replacing faulty parts are all important steps in the troubleshooting process, they come after gathering initial information from those who operate the equipment daily. Engaging with operators can lead to a more efficient and effective troubleshooting process, as their insights often highlight potential causes that should be investigated further.